Terms of Service

1. Provider Identification

In compliance with the duty of information set out in Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the provider of this website and the services described herein is:

2. Acceptance of Terms

By accessing and using the services provided by AIST Support ("we," "our," or "us"), you accept and agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use this website or our services. Nothing in these terms affects the mandatory statutory rights you hold under Spanish or European Union law.

3. Description of Service

AIST Support provides digital marketing services, including:

• Social media management, content creation, and community management
• Advertising campaign management across paid media platforms
• Conversion optimization, A/B testing, and funnel analysis
• Analytics, tracking setup, and performance reporting
• Marketing strategy and consultation

4. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services in compliance with applicable laws
• Not engage in fraudulent or deceptive practices
• Respect intellectual property rights
• Not interfere with the operation of our services

5. Payment Terms

Payment terms for our services include:

• All fees are billed in advance or upon service delivery
• Prices are stated exclusive of VAT (IVA), which will be added where applicable under Spanish and EU tax law
• Payment is due within 30 days of invoice date
• Late payments may accrue statutory late-payment interest (Law 3/2004 on combating late payment in commercial transactions) and may result in service suspension
• Fees are non-refundable unless otherwise specified or required by law
• Prices are subject to change with 30 days notice

6. Service Level Agreement

Our service commitments include:

• 99.9% uptime for our platform
• 24-hour response time for support inquiries
• Service quality commitments as specified in individual agreements
• Regular performance reporting and optimization

7. Intellectual Property

All content, features, and functionality of our services are owned by AIST Support and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without our express written consent.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms of Service.

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), and implement appropriate technical and organizational security measures to protect your data.

9. Limitation of Liability

To the maximum extent permitted by law, AIST Support shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use.

Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for wilful misconduct or gross negligence, or any liability that cannot be excluded under Spanish law, including consumers' statutory rights under Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users) where applicable.

10. Indemnification

You agree to indemnify and hold harmless AIST Support from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination and Right of Withdrawal

Either party may terminate this agreement:

• With 30 days written notice
• Immediately for material breach of terms
• Upon non-payment of fees

Upon termination, you will lose access to our services. Amounts corresponding to services already provided remain due.

If you contract our services as a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason, in accordance with Royal Legislative Decree 1/2007. This right lapses once the service has been fully performed with your prior express consent and acknowledgement that you thereby lose the right of withdrawal.

12. Dispute Resolution

The parties will first attempt to resolve any dispute arising from these terms amicably. Failing that, disputes shall be submitted to the Courts and Tribunals of the city of Málaga, Spain, unless you are a consumer, in which case the courts of your place of residence shall have jurisdiction.

If you are a consumer residing in the European Union, you may also use the European Commission's Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

13. Governing Law

These terms shall be governed by and construed in accordance with Spanish law and applicable European Union law. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you reside.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our services after changes constitutes acceptance of the new terms.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

16. Entire Agreement

These terms constitute the entire agreement between you and AIST Support regarding the use of our services and supersede all prior agreements and understandings.