Privacy Policy

Introduction

AIST Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us.

This policy is drafted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR"), Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce ("LSSI-CE").

Data Controller

The data controller responsible for the processing of your personal data is:

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Company name and business information
• Service preferences and requirements
• Communication history and correspondence
• Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

Purposes and Legal Bases for Processing

We process your personal data for the following purposes, each supported by a legal basis under Article 6 GDPR:

• Providing and managing our services — performance of a contract (Art. 6(1)(b) GDPR)
• Processing transactions and payments — performance of a contract and legal obligation (Art. 6(1)(b) and (c) GDPR)
• Responding to your enquiries — pre-contractual measures taken at your request (Art. 6(1)(b) GDPR)
• Sending marketing communications — your consent (Art. 6(1)(a) GDPR and Art. 21 LSSI-CE), which you may withdraw at any time
• Analyzing website usage and improving our services — our legitimate interest or your consent for non-essential cookies (Art. 6(1)(a) and (f) GDPR)
• Ensuring security and preventing fraud — our legitimate interest (Art. 6(1)(f) GDPR)
• Complying with tax, accounting, and other legal obligations — legal obligation (Art. 6(1)(c) GDPR)

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contractual and billing data is retained for the periods required by Spanish commercial and tax legislation (generally up to 6 years under Article 30 of the Commercial Code and 4 years under the General Tax Law). Marketing data is kept until you withdraw your consent or object. Once the applicable period expires, data is securely deleted or anonymized.

Data Sharing and Recipients

We do not sell your personal data. We only share it in the following circumstances:

• Data Processors: Trusted service providers (e.g. hosting, analytics, advertising platforms) who process data on our behalf under data processing agreements pursuant to Article 28 GDPR
• Legal Requirements: Public authorities and courts when disclosure is required by law
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards
• Consent: Other third parties, only with your explicit consent

International Transfers

Some of our service providers (for example, social media and advertising platforms) may be located outside the European Economic Area. Where this is the case, we ensure transfers are protected by an adequacy decision of the European Commission or by appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission (Art. 46 GDPR).

Data Security

In accordance with Article 32 GDPR, we implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights Under the GDPR

Under the GDPR and the LOPDGDD, you have the following rights regarding your personal data:

• Access (Art. 15): Obtain confirmation of whether we process your data and a copy of it
• Rectification (Art. 16): Have inaccurate or incomplete data corrected
• Erasure (Art. 17): Have your data deleted ("right to be forgotten")
• Restriction (Art. 18): Limit the processing of your data in certain circumstances
• Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format
• Objection (Art. 21): Object to processing based on legitimate interest, including direct marketing
• Withdraw consent (Art. 7): Withdraw your consent at any time, without affecting prior processing

To exercise these rights, contact us at hello@aistsupport.com, attaching proof of your identity. We will respond within one month of receiving your request.

If you believe your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es.

Cookies and Tracking Technologies

In accordance with Article 22.2 of the LSSI-CE and the GDPR, we only use non-essential cookies (such as analytics and advertising cookies) with your prior consent. Strictly necessary cookies required for the website to function are used on the basis of our legitimate interest.

You can withdraw or modify your consent at any time and control cookies through your browser settings. Blocking some cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are directed at businesses and professionals. In accordance with Article 7 of the LOPDGDD, we do not knowingly process personal data of minors under 14 years of age without the consent of their parents or legal guardians.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.